Autotrader Reviews and Complaints | autotrader.com @ Pissed Consumer

Most helpful review

New Reviewer

Mar 28, 2017 ElleEdwards of Luton, United Kingdom

CAR SALES, LEIGH, MANCHESTER, MR DANNY STONE.

1.2

Update by user Feb 03, 2020

Now trading as: Assured Nationwide, 3 Clayhill Grove.

Update by user Sep 10, 2018

Now trading as: Hart Common Sports & Prestige

Original review posted by user Mar 28, 2017

WARNING!! Please Please DO NOT trust or buy a car from a Mr Danny Stone from Leigh, Greater Manchester. Previously trading under 'Autotek Nw'. There are many previous...

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189 comments

Mar 22, 2022 Joe Qco #2151581

His new address is 1 Surrey Ave Leigh WN7 2NN

0 0

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#1026521

Service

Autotrader Customer Care

Reason of review

Poor customer service

Loss

$1000

Preferred solution

People stay away from this car trader previously advertising on Autotrader

Jul 06, 2022 PissedConsumer3735806 of Gillingham, United Kingdom

Provides stolen cars

Provides stolen cars then never pays the money owed. There are numerous occasions Danny has done this, theres always an excuse why hes doesnt return the money.

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#3735806

Pros

Find cars for sale

Cons

Scams

New Reviewer

Jun 27, 2022 GlennN D

The search ignores the distnce(s) tries to drive my business to nearby dealers!

1.0

The website used to be able to use an unlimited mileage from my home zipcode and show me the car I wanted wherever in the USA. Now, rather than showing me from NY to CA it refuses to leave my area. I am so angry! I am so frustrated by an intentional limitation. Why limit my options? I just want to BUY A CAR!

User's recommendation: I guess go somewhere else! The website is now useless!

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#3711302

Location

Chicago, Illinois

Cons

Autotrader ignores my search distance inputs

Preferred solution

Please fix the website! Please do not work so hard to drive business to local dealers! I did buy a car using online help in 2016. Now I want another car! I did get lucky and found one in Columbus in 2016! But, I was willing to have a car shipped!

Mar 16, 2022 PissedConsumer3409454 of Lagos, Nigeria

How l was able to recovery my funds back

3.0

One wouldnt really think much of this, all I really wanted to do was invest and be part of it but the way I was lied by this brokers was terrible, to easily take money from all in the name of investment and when I wanted to make withdrawals every single attempt was...

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#3409454

Location

Lagos, Lagos

Feb 02, 2022 PissedConsumer3309682 of Calgary, Canada

Trying to get a hold of one of your employees

I had no complaints, just trying to get a hold of someone in your Calgary office That's all A a a a a a a a

User's recommendation: None I have nothing to write.

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#3309682

Location

Calgary, Alberta

New Reviewer

Jan 29, 2022 Dale T Uvu

Unhappy with the conflict as described below

It appears that they have a deal with KBB to provide used car values inside your paid ad to anyone looking for a car on their website, even when the KBB values they post are contrary to the price selected by the individual paying for the ad. My ad showed a big fat bold red message that the price I was asking was "too high" based on the KBB price. I sent multiple emails asking for them to remove the negative information, but they must have found better things to do. I pulled my ad and am still trying to get a refund. Why do they want to jeopardize my sale by telling potential buyers upfront they think I'm asking too much? That seems counter-productive to customer service standards.

User's recommendation: Consider my comment/complaint before placing an ad.w/Autotrader.

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#3300049

Cons

Unwilling to answer emails much less offer a solution

Loss

$49

Preferred solution

Full refund

New Reviewer

Dec 03, 2021 Bernice H Myk

Regading placing an ad

1.3

Work on EST - that should be placed up front and loud - my query is regarding placing an advertisement - the customer service so far is poor

User's recommendation: Be aware they woreally on EST.

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#3119819

Preferred solution

Customer service

Oct 18, 2021 PissedConsumer2983560 of Fort Wayne, IN

Remove my ad

5.0

My only complaint to Autotrader was I called last Tuesday to remove my car ad. Autotrader said it would be taken down in a few days. I called today to remove my ad. It all worked out.

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#2983560

Location

Fort Wayne, Indiana

New Reviewer

Sep 14, 2021 Reno B Mhh

Photos on vehicle not uploaded

4.8

I uploaded the photos and they are not being displayed on the website please assist by insuring that the customers can see the photos of the car. Thank you for your assistance in this regard.

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#2869998

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New Reviewer

Sep 13, 2021 Ruffin Wiy

Our 2 ads is not up and they ve been paid for .

This is the last time Im telling you s my ad has not been up and Ive paid for it already.I am very upset.

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#2866130

Location

Ottawa, Ontario

New Reviewer

Aug 24, 2021 Tracy G Xds

Inquiring about an add im running

Can't get through im getting NO RESPONSE ON MY AD I can't reach a representative message says can not complete your call at this time.

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#2806010

Loss

$40

Preferred solution

Full refund

New Reviewer

Aug 24, 2021 Tracy G Xds

Inquiring about an add im running

1.0

Call incomplete, try later call did not go through. Said call can not be completed at this time call again later

User's recommendation: Not at this time.

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#2805985

Preferred solution

Information

New Reviewer

Aug 08, 2021 claire w Gvq

Danny stones fraud

1.0

Danny stones took a deposit off me for a car, which he never delivered. Blamed his Nan falling after abusive messages I raised a fraud claim I've contacted trading standards, and they are looking into him. my dad has paid him a few visits but always hiding do not hand cash to this ***

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1 comment

Aug 20, 2021 PissedConsumer2050579 #2050579

Mr Danny stonesLives at 418 Manchester Road (A572) WN72NP the bungalow next door to the cafe

2 0

#2752717

Loss

$290

Preferred solution

Full refund

Jul 31, 2021 PissedConsumer2730054 of Phoenix, AZ

They were hard to contact

3.0

I needed to cancel ad in auto trader because I sold my car. Unfortunately, auto trader said they were sending me an email to reset my password, but it never came to my inbox. The only way to cancel my ad was to call them, which is why I used your service. It is not a big deal. Please dont contact me. Thanks, Kevin Dressler

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#2730054

New Reviewer

Jul 19, 2021 Hector Oil

Defrauded by Scammer

1.0

He is currently trading under the name of Cheshire Vehicle Sales (and I suspect a few others). He is using Walmsley Farm, Green Lane, Leigh, WN7 2TP to show his vehicles to customers. He currently has ads on autotrader which show the cars with the aforementioned farm...

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1 comment

Jul 20, 2021 PissedConsumer2037066 #2037066

what car is he advertising? Time to arrange a viewing

0 0

#2695008

Pros

Find cars for sale

Cons

Fake ads by conmen
Fake ads
Fake ads by con men

Loss

$500

Preferred solution

Full refund

May 17, 2021 PissedConsumer2555572 of Cape Town, South Africa

Bad advertisement

Lots of POA prizes, have to phone on most Truck, Busses TLB's prizes. not what I would want to see if I am in the general investigation of an item.

User's recommendation: It should not be allowed to have POA prize.

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#2555572

Location

Cape Town, Western Cape

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It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Style and Design	3/5
Location	2/5
Value for money	2/5
Website	2/5
Customer service	2/5

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